Return & Exchange Policy

At Danaus Beauty, customer satisfaction is our top priority. We take pride in offering high-quality skincare products that are carefully formulated and tested. However, if you are not completely satisfied with your purchase, we’re here to help!

Return Policy

Due to hygiene and safety reasons, we do not accept returns on opened or used products.
If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required for all returns.

Exchange Policy

Exchanges are only allowed for damaged, defective, or incorrect products.
If you receive a faulty product, please contact us within 48 hours of delivery with clear photos/videos of the issue.
Once approved, we will offer an exchange for the same product or a replacement if the item is unavailable.

Refund Policy

We currently do not offer refunds on purchases unless the item is out of stock and cannot be replaced.
If a refund is approved, it will be processed within 7-10 business days through the original payment method.

How to Request a Return or Exchange

1️⃣ Email us at [your support email] within 7 days of receiving your order.
2️⃣ Provide your order number, product details, and clear photos/videos of the issue.
3️⃣ Our team will review your request and respond within 2-3 business days.
4️⃣ If approved, we will guide you on the return/exchange process.

Important Notes

Danaus Beauty is not responsible for shipping costs on returns or exchanges unless the error is on our part.
We reserve the right to refuse returns/exchanges that do not meet our policy guidelines.

For further assistance, feel free to reach out to our customer support team—we’re always here to help!