FAQ

Most common questions

What makes Danaus Beauty products special?

Our products are alcohol-free, paraben-free, cruelty-free, dermatologically tested, allergy tested, and non-comedogenic—designed for all skin types with DRAP and PCSIR-approved formulations.

Are Danaus Beauty products suitable for sensitive skin?

Yes! Our gentle yet effective formulas are designed to suit all skin types, including sensitive skin. However, we recommend doing a patch test before use.

How long does it take to see results?

Results vary depending on skin type and consistency. Most users notice hydration and glow within days, while brightening, texture improvement, and fine line reduction may take 2-4 weeks.

Can I use multiple products together?

Yes! Our products are formulated to work together. Layer serums like Vitamin C, Hyaluronic Acid, and Niacinamide, followed by our moisturizer and sunblock for the best results.

My order

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email/SMS. You can track it using the provided link.

Can I modify or cancel my order?

Orders can only be modified or canceled before they are shipped. Please contact customer support immediately if you need to make changes.

I received the wrong/damaged product. What should I do?

We’re sorry for the inconvenience! Please email us within 48 hours with your order number and clear pictures of the product. We’ll arrange an exchange for you.

Delivery

Where do you deliver?

Currently, we ship across Pakistan. International shipping will be available soon!

How long does delivery take?

Orders are typically delivered within 5-7 business days in Pakistan.

What are the shipping charges?

Shipping charges depend on your location and will be calculated at checkout.

What if I’m not home during delivery?

Our courier will attempt two deliveries. If unsuccessful, the order may be returned to us.

Payment

What payment methods do you accept?

We accept Cash on Delivery (COD).

Can I get a refund if I don’t like the product?

For hygiene reasons, we do not offer refunds on opened/used products. However, if you receive a faulty item, we’ll arrange an exchange.

Campaigns & offers

How can I stay updated on discounts and offers?

Do you offer first-time customer discounts?

Yes! Sign up on our website and get a special welcome discount on your first purchase.

Can I use multiple discount codes in one order?

No, only one discount code can be used per order.

Do you offer free shipping?

We offer free shipping on orders above a certain amount (check our website for current offers).

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